Why haven’t I been contacted about Lighthouse?

You will be contacted by the dedicated Lighthouse Team if:

  • your matter includes parenting orders (but this does not include consent orders);
  • your matter was filed in a Lighthouse family law registry, on or after the commencement of Lighthouse on 28 November 2022 (see What cases are eligible for Lighthouse above), and
  • you have provided your personal email address to the Court.

Please ensure you have provided the Court with your most up to date contact information, including your email address, via the Commonwealth Courts Portal.

If you cannot find or think you may not have received the email, we recommend that you check your junk or spam folder as it could be marked as ‘junk’. The subject line will be ‘Lighthouse – Invitation to complete Family DOORS Triage questionnaire’.

If you have already provided your email address and you have not received a link to the questionnaire at the email address you have provided, please contact the Lighthouse Team via email at Lighthouse@fcfcoa.gov.au.