You should have received two emails from noreply@fcfcoa.gov.au.
The first email ‘Invitation to complete the Family DOORS Triage questionnaire’ contains information about Lighthouse and provides your Case ID number and the link to the questionnaire.
The second email ‘Lighthouse – Your Access Code’ contains your access code.
Sometimes emails go to your emails' ‘junk’ or ‘spam’ folder. If you have not received our emails, please check these folders. If you have not been able to locate the access code you can contact the Lighthouse Team via the enquiry button below.
Please provide your:
- full name
- court file number
- email address
- mobile number, and
- Lighthouse Case ID number* (if known).
*Your unique Lighthouse Case ID number can be found in the first email we sent inviting you to complete the Family DOORS Triage risk screen questionnaire.
Access codes for the Lighthouse Family DOORS Triage risk screen questionnaire expire after 10 days. If your risk screen access code has expired, you will need to contact the Lighthouse Team via the enquiry button below.
In your request for your access code to be reset please include your:
- full name
- court file number
- email address
- mobile number, and
- unique Lighthouse Case ID number* (if known)
*Your unique Lighthouse Case ID number can be found in the first email we sent inviting you to complete the Family DOORS Triage risk screen questionnaire. This would have been sent to you on the same day as your access code.
Your unique Lighthouse Case ID is sent to your nominated email address and has the subject line ‘Invitation to complete the Family DOORS Triage questionnaire’ with your court file number.
Sometimes emails go to your emails' ‘junk’ or ‘spam’ folder. If you have not received our emails, please check these folders. If you have not been able to locate your Case ID number you can contact the Lighthouse Team via the enquiry button below and request for the risk screen questionnaire and access code invitation to be resent.
Please provide your:
- full name
- court file number
- email address, and
- mobile number.
It is important that you complete the risk screen yourself. Your legal representative should not complete the risk screen for you.
The Family DOORS Triage questionnaire is an opportunity to identify any concerns you might hold for yourself and your family. The risk screen questionnaire asks a series of preliminary questions to identify multiple risk factors upon commencement of proceedings.
All of the questions seek a ‘yes’ or ‘no’ answer and do not require any specific detail or examples. As such we encourage parties to answer the questions as best as they can in relation to their circumstances and from their last interaction with the other party and/or child/children.
Once you have completed the Family DOORS Triage questionnaire, your responses will be assessed by the specialised Lighthouse Team and your matter will be referred to the most appropriate case management pathway. You will be offered safety planning and service referrals as part of the questionnaire process and may be invited to attend a telephone interview with a Triage Counsellor, depending on any safety or wellbeing concerns you identify when completing the questionnaire.
If you need assistance to complete the Lighthouse Family DOORS Triage risk screen, you can contact the Lighthouse team via the enquiry button below.
Please provide your:
- full name
- court file number
- email address
- mobile number
- Lighthouse Case ID number* (if known), and
- any specific support needs or requirements for reasonable adjustments.
We encourage parties completing the questionnaire, to answer the questions as best they can in relation to their situation and circumstances.
The questionnaire only requires 'yes' or 'no' answers, any contextual information is acquired through the review of filed material or in some instances via a Triage Interview with one of our Triage Counsellors. By providing 'yes' or 'no' answers, it enables the Court to identify any risks you or your child/children may be experiencing and identifies any support that might assist in managing these.
It is important to note that the questionnaire is not used by the Court to determine findings or fact and is strictly confidential. Any information you provide within the questionnaire cannot be used in Court as evidence and is not provided to the Judicial Officer managing your matter, legal representatives or the other party/parties to your proceedings. The Family DOORS Triage risk screen questionnaire is used by the Court as an opportunity to identify any concerns you might hold for yourself and your family and to aid in identifying supports or case management pathways that will assist you in navigating the family law process. Below are some of the most common questions and considerations.
I would like to complete an alternative way
If you are unable to complete the Family DOORS Triage risk screen questionnaire on a personal device or do not feel safe or comfortable completing the questionnaire on a personal device the following options are available:
- Assistance from a friend, support worker or legal representative
- As the questionnaire caters to your experience and feelings, it is important that the responses given are your own. If you do seek assistance from a support person, they are only able to assist you with understanding the questions, they cannot answer the questionnaire on your behalf.
- Please ensure your support person or friend is aware of the confidential nature of the risk screening process in accordance with Part IIA of the Family Law Act 1975.
- Attendance at your local Registry by appointment
- If you live near a Registry from the list below, you may also attend that Registry by appointment to complete the questionnaire on the Court’s dedicated iPad device. You may also bring a support person if needed.
- Dedicated iPads are available in the following Registries: Adelaide, Brisbane, Cairns, Canberra, Dandenong, Darwin, Hobart, Launceston, Melbourne, Newcastle, Parramatta, Rockhampton, Sydney, Townsville and Wollongong
If you are not located near one of the above Registries, please see the following option to complete the Family DOORS Triage risk screen questionnaire by telephone appointment.
- Telephone appointment
- You may request to complete the questionnaire with a Lighthouse Support Officer over the telephone between 9.00am – 4.00pm Monday to Friday. Please allow a maximum of an hour to complete the questionnaire by telephone.
If you wish to complete the questionnaire at your local Registry or with a Lighthouse Support Officer over the telephone please contact the Lighthouse team via the enquiry button below to arrange an appointment.
In your request for an appointment, please provide your:
- full name;
- court file number; and
- mobile number.
The Family DOORS Triage risk screen questionnaire is designed to be answered from your perspective and the Court encourages you to answer the questions as best you can in relation to your current situation and circumstances.
Where the question does not specifically apply/relate to you, please consider it in the context of your situation.
Where questions relate to the child/children, it is suggested that you answer the questions to the best of your knowledge or from when you last interacted with the child/children. We understand that this may have been some time ago.
The answers provided will be assessed by the specialised Lighthouse Team and your matter will be referred to the most appropriate case management pathway.
It is important to note that the questionnaire is not used by the Court to determine findings or fact and is strictly confidential. Any information you provide within the questionnaire cannot be used in Court as evidence and is not provided to the Judicial Officer managing your matter, legal representatives or the other party/parties to your proceedings. The Family DOORS Triage questionnaire is used by the Court as an opportunity to identify any concerns you might hold for yourself and your family and to aid in identifying supports or case management pathways that will assist you in navigating the family law process.
Where the question does not specifically apply/relate to you, please consider it in the context of your situation.
The Family DOORS Triage risk screen questionnaire is designed to be answered from your perspective and the Court encourages you to answer the questions as best you can in relation to your situation and circumstances.
Where questions relate to the other party, it is suggested that you answer the questions to the best of your knowledge or from when you last interacted with the other party.
It is important your client completes the risk screen themself. You should not complete the risk screen for your client.
However, you may offer assistance to complete the risk screen.
Please be mindful that your level of assistance to your client, in respect to completing the risk screen, is limited to helping them to understand the questions being asked only.
Please note that for your client to access the benefits of the questionnaire and to enable the Court to provide assistance with the case management pathway and with any support needs identified, the questionnaire is best answered by your client to adequately reflect their situation and circumstances. Legal practitioners are asked to refrain from guiding their clients in respect to their responses/ or answers to the questions.
The Court is grateful for your assistance in ensuring your client has access to the questionnaire and for encouraging your client to complete the questionnaire.
See Lighthouse - Frequently Asked Questions for further information about risk screening.
At the point of filing an Initiating Application or a Response through the Commonwealth Courts Portal, represented and unrepresented parties are asked to provide contact details for the purposes of risk screening. Legal Representatives should be providing their client’s contact details when prompted.
In the event a client’s contact details are not provided, lawyers will be contacted by the Lighthouse Team to request their client’s personal details for the purpose of risk screening via an online form.
It is requested that legal representatives provide their client’s contact details at the earliest opportunity to ensure that their client is able to complete the Family DOORS Triage risk screen questionnaire as soon as possible.
